Refund Policy For Paranologies Equipment
Paranologies is behind and backlogged on fulfilling orders due to many unforeseen hurdles encountered in 2020. We are working with them to make sure that all orders that we placed with them get resolved. If you have any questions just ask!
We are one of the two authorized retailers of Paranologies equipment. We love their stuff and we use it on every single public investigation, other events and our own group's private investigations so we really believe in them. The following is the policy directly from Paranologies and it applies no matter where you purchase their items. They want everyone to be aware of their policies. Their items are built completely from scratch. The cases are printed on 3rd printers and they the electronics are added and its tested. You are getting something built specifically for you and its worth the wait.
From Paranologies: "All of our items are custom handmade and built within the shipping time frame ordered. Custom items take time to build. Currently we are an estimated 4 - 6 week delivery time for products. Due to the custom nature of our business please make sure you absolutely love the item you are purchasing. We do not offer refunds... We do have a lifetime warranty and offer exchanges for products at our discretion."
If you need a Paranologies item sooner just ask us and we will find out if it can be expedited for you. Depending on volume or orders, they can often get something out by a date certain. We can do that for most of the products we carry.
If we did not stand behind their equipment and use it regularly we would not sell it. Only about 1% of our total orders each year are defective which is incredibly low. Of that percentage, all items were replaced.
FYI - a majority of the companies that make custom items or made to order items do not offer refunds, just repair and replace so this policy is very common. We will work with you the make things right on a case by case basis. Sometimes we are bound by the manufacturers policy and in other circumstances we can get you a refund or store credit with us. We will never leave a order unfulfilled in some manner.